Support Check Eligibility

A friendly note: We are a private travel assistance team, here to gently guide you. We are not a government office and have no affiliation with the European Union.

Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Legal

Refund Policy 💡

How service fees and refunds work — no bureaucratic runaround, just the facts.

TL;DR ⚡

Our service fee may be refundable if we haven't started working your application yet or if there's a duplicate charge. The official ETIAS authorization fee (EU's charge) is never refundable by us — that's between you and them. Email us with your situation and we'll look at it honestly, case by case.

Two fees, two very different rules 📍

EU Entry Portal charges a service fee for the guided assistance, review, and support our team provides. This is completely separate from any government fee that applies to ETIAS itself. Government fees are non-refundable by us under any circumstances — those go directly to the relevant European authority, not to our team.

💡 PRO-TIP

If you think you were charged twice or something looks off, email us right away — the sooner you reach out, the faster we can sort it. We're not here to hold onto money you shouldn't have paid. ✅

When our service fee can be refunded

Our service fee may be considered for a refund when our team hasn't yet started working on your application, when a duplicate charge has occurred, or in other specific situations described below. We review every request honestly and promptly.

How to request a refund ✈️

Drop us an email. Include the email address you used during the application and a short description of what happened. Our team will review it and get back to you within 24 hours. Skip the wait — the faster you reach out, the faster we move.

Situations where we can't refund

  • Government fees passed through to the relevant European authority.
  • Applications that have already been prepared, reviewed, or submitted by our team.
  • Outcomes — approvals, refusals, or processing times — determined by the European authority.
  • Errors resulting from inaccurate information provided by the traveler.

⚡ INSIDER HACK

The single biggest refund-prevention move? Double-check your info before submitting. Once our team has reviewed and submitted your application, our work is done and the fee covers that. Accuracy upfront = no awkward conversations later. 🌍

How approved refunds are processed

Approved refunds go back to the original payment method. How long it takes to show up on your statement depends on your bank or card provider — typically a few business days. We issue them as soon as the decision is made on our end.

No blanket guarantees

We don't promise full refunds in every situation — that wouldn't be honest. But we do promise to review every request fairly, explain our decision clearly, and never dodge a legitimate claim. Our reputation with fellow travelers matters more than holding onto a fee we shouldn't keep.

One more thing

We are a private third-party service providing assistance with ETIAS applications. We are not affiliated with the European Union or any government authority.